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Training Materials

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ROL RENTALS

TENANTAPP

IRE BDM

KEYWHERE

TESTIMONIALS

IRE TV

THE TAIL OF TWO SALES PEOPLE

Position Descriptions:

	Property Manager
	Director of Leasing
	Growth Portfolio Manager
	New Business Prospector, KPIs and Background
	Inspections Officer

Payroll:

	Payroll notes
	Prorentals % Pay System for GPMs
	Property Manager Pay

Growth:

	Motivated Property Manager Flyer
	Listing Presentation (10 things you must cover)
	Induction Interview Questions
	One Weeks Paid Work Experience Checklist
	3 Month Trial Period Checklist
	New Business Induction Exam
	Employee Leaving Checklist
	New Managements Per Month Chart
	New Business Division Performance Chart
	Monthly Fee Income prorentals.com.au
	prorentals.com.au Capital Value Trend Over Time Graph
	prorentals.com.au Recording Gain/Loss
	Weekly Cublicle Reviews
	Questions & Comments On Busy Seasons
	Set Price & Robert Bevan Recomendations (if vacant 10 days, reduce 10%)
	Doing an Owner Letting Update
	Mobile Phone Useage
	Pre-Holiday and Busy Season Checklist
	Reducing Arrears Checklist
	Pre-Vacate Checklist & Pre-Vacate Call Procedure
	Checklist for Hard to Rent Properties
	prorentals.com.au File Transfer Checklist
	Working Together
	Interview Questions
	Cube Reviews
	Measure Up Brochure
	Features and Benefits for Listing Presentations
	Prorentals Navigate Magazine

Audio Scripts:

	General Arrears Call
	General Arrears Call (Tenant Cannot Pay Rent)
	General Arrears Call (Thanking Tenant)
	Lease Renewal
	Inexperienced Bond Call (How Not To Start Call)
	Inexperienced Bond Call (How Not To Start Call 2)
	Experienced Bond Call (How To Handle Call Correctly)
	Pre-Vacate Call
	Vacancy Owner Update 1
	Vacancy Owner Update 1 (Second Take)
	Vacancy Owner Update 2
	Vacancy Owner Update 3 (Three P’s)
	Vacancy Owner Update 3 (Three P’s Second Take)
	Tenant Rejection
	Tenant Enquiry Call About Property
	Tenant Enquiry Call About Pets
	Prospective Tenant Enquiry

Scripts for Calling:

	Calling Private Owners from the Courier Mail
	Cold Calling for New Listings
	Calling Our Current Owners – Let Fee Promotion
	Calling Our Current Owners v2
	Calling Our Current Owners
	Calling Our Current Tenants
	Calling Our Past Prospects – First Let Fee Free Promotion
	Calling Our Past Prospects – One Weeks Rent Promotion
	Calling Our Past Prospects
	Has Purchased a Property Through Prime
	Visited a Prime Open for Inspection – Free Let Fee

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